FAQs & Troubleshooting
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352 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Replace Ink
- 8Scan and save a document in PDF format (Scan to File)
- 9One or more of my colours are not printing (blank). What can I do?
- 10How do I load paper in paper tray#2?
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Load paper in the paper tray
- 14I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Can I use AirPrint with my Brother machine?
- 18Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 19Can I print from or scan to Android™ Smartphone?
- 20Which E-mail packages are compatible with ControlCenter3?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25How do I factory reset the network settings?
- 26Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Protect your Brother machine against unauthorised access over the network
- 30Print using only the black ink cartridge when the colour cartridges have run out
- 31I cannot remove red-eye.
- 32How do I clear the message "Unable to..." or "... Unable" ?
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 34Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Can I use voice mail on the same line as my Brother machine?
- 37When I print, the pages are smudged with ink.
- 38Cannot print after a Windows 10 update (June 2020)
- 39Set up your Brother machine on a wireless network.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45The edge of glossy paper is smudged.
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48When I receive faxes with Auto Reduction ON, the left side of the document is cut off.
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?