FAQs & Troubleshooting
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352 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Replace Ink
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9Pre-Required Procedures (Linux)
- 10One or more of my colours are not printing (blank). What can I do?
- 11How do I load envelopes into my machine?
- 12How do I load paper in paper tray#2?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Scan and save a document in PDF format (Scan to File)
- 17Can I use voice mail on the same line as my Brother machine?
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 21Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25What is the password for starting the Remote Setup application?
- 26When I receive faxes with Auto Reduction ON, the left side of the document is cut off.
- 27Load paper in the paper tray
- 28How do I clear the message "Unable to..." or "... Unable" ?
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 32What driver package format is supported by my Linux distribution?
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 34How do I know which side up my photo paper should be in the tray?
- 35The printer status is Offline or Paused.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38When I print, the pages are smudged with ink.
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot send a fax using PC-FAX (Windows 10)
- 41I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 42How to identify your Operating System (OS).
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47Can third party ink be used to refill the ink cartridges?
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 50Set up your Brother machine on a wireless network.