FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4When I print, the pages are smudged with ink. What should I do?
- 5Change the printer driver settings (Windows / macOS)
- 6Scan and save a document in PDF format (Scan to File)
- 7How do I load paper in paper tray#2?
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13How do I know which side up my photo paper should be in the tray?
- 14Pre-Required Procedures (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 16One or more of my colours are not printing.
- 17What is Distinctive Ring and how do I program it?
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21Delete print jobs from the print queue.
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 24Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26How do I load 10 x 15 Glossy paper into my machine?
- 27Can I use voice mail on the same line as my Brother machine?
- 28When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 29I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 31Can third party ink be used to refill the ink cartridges?
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 34Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37How to identify your Operating System (OS).
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 41When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 42When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Cannot print after a Windows 10 update (June 2020)
- 48I cannot make borderless prints.
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50How do I clear Machine Error 46?
