FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 3I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 5I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 9How do I load paper in paper tray#2?
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Verify the Brother machine is connected to the Wired Network (For Windows)
- 13Can I use voice mail on the same line as my Brother machine?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15What is the BRAdmin Professional software used for?
- 16I can print but cannot scan via network. (For Macintosh)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18When I scan a document using ControlCenter, the scanned file size is too big.
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 20The edge of glossy paper is smudged.
- 21I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 22I cannot install Brother drivers on Debian 10 (Linux)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26Open "Scanners and Cameras" and Properties.
- 27I can print but cannot scan via network. (For Windows)
- 28How do I factory reset the Network Card?
- 29Verify the Brother machine connected to the Wired Network (For Macintosh)
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31When I scan the document using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off.
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 34How do I replace the Ink Cartridge?
- 35Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37The Glossy Paper is not feeding correctly.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Delete print jobs from the print queue.
- 40How to identify your Operating System (OS).
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 45Can I still receive faxes or calls when the machine is switched off?
- 46While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Pre-Required Procedures (Linux)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.