FAQs & Troubleshooting
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271 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3Scan and save a document in PDF format (Scan to File)
- 4I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5What driver package format is supported by my Linux distribution?
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10Can I print from or scan to an Android™ Smartphone?
- 11I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 12I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 13Why doesn't the machine answer when receiving a call?
- 14How do I know which receive mode to select?
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16I am having issues with the paper feed. What can I do?
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 21One or more of my colours are not printing (blank). What can I do?
- 22What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 25Pre-Required Procedures (Linux)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 36I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 37I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Delete print jobs from the print queue.
- 45I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 46Change the printer driver settings (Windows / macOS)
- 47I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.