FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 3When I print, the pages are smudged with ink. What should I do?
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 6How do I program the date and time?
- 7Can third party ink be used to refill the ink cartridges?
- 8I am having issues with the paper feed. What can I do?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 10Can I confirm that the FAX was sent correctly?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12The printer status is Offline or Paused.
- 13I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 16How do I know which receive mode to select?
- 17Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 18How do I print on an envelope?
- 19"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 20Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24Why doesn't my Brother machine have a dial tone?
- 25One or more of my colours are not printing (blank). What can I do?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29Can I still receive faxes or calls when the machine is in power save mode?
- 30Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 31Verify the Brother machine connected to the Wired Network (For Macintosh)
- 32Verify if the Brother machine has a dial tone
- 33What is the "Station ID" and how do I set it?
- 34Check the firmware version.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 37Discover the MAC address of the Brother network card
- 38The edge of glossy paper is smudged.
- 39I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 40Functions supported in the Windows 7 built-in drivers
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 44How do I clean the Scanner to improve the copy or fax quality?
- 45What is the BRAdmin Professional software used for?
- 46I'm using Windows. Print speed is too slow. What can I do?
- 47Why can't I print when an ink cartridge is empty?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot scan when using SELinux (Security-Enhanced Linux)
- 50Important points for specifying the scan area (Linux)