FAQs & Troubleshooting
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MFC-5840CN
281 Results
1.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
2.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
3.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
4.
I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
5.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
6.
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
7.
The printer status is Offline or Paused.
8.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
9.
How do I know which receive mode to select?
10.
Can I print from or scan to an iPhone, iPod Touch or iPad?
11.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
12.
When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
13.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
14.
When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
15.
I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
16.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
17.
I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
18.
Can I print using only the black ink cartridge when the Colour cartridges have run out?
19.
I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
20.
I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
21.
Can I print from or scan to an Android™ Smartphone?
22.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
23.
The link icon for Outlook Express is not displayed in PaperPort®.
24.
Can I reduce the size of a received fax on this machine?
25.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
26.
Pre-Required Procedures (Linux)
27.
Change the printer driver settings (Windows / macOS)
28.
How do I adjust the number of times my Brother machine rings before it answers?
29.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
30.
I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?