FAQs & Troubleshooting
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227 Results
- 1When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 2"PRINTING" is frozen on the display of my Brother machine.
- 3Can I confirm that the FAX was sent correctly?
- 4Why doesn't the machine answer when receiving a call?
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7How to identify your Operating System (OS).
- 8When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from or scan to an Android™ Smartphone?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13What are the settings in the Scanner window used for on an Apple Mac?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Functions supported in the Windows 7 built-in drivers
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 18How do I program the date and time?
- 19How can I find out the current network configuration?
- 20I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 24Do I need a telephone line to send and receive faxes with my Brother machine?
- 25I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 26My FAX/MFC will not Dial. Why?
- 27I can't uninstall "PaperPort" from the "START" menu in Windows® 2000.
- 28Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 29I updated Web BRAdmin and now I cannot enable the logging function.
- 30Scan a document in Mac OS X 10.7.
- 31Scan a document in Windows 8 and Windows 10.
- 32How can I re-install the drivers?
- 33Print speed is too slow using Windows®.
- 34Pre-Required Procedures (Linux)
- 35Delete print jobs from the print queue.
- 36Can I print from or scan to an iPhone, iPod Touch or iPad?
- 37I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39My machine does regular cleaning cycles in the night. How can I correct this?
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 42Scan an image and insert it in a Windows XP application
- 43I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 44How can I clear the "INK EMPTY" message?
- 45When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 46How can I clear the "PLS OPEN COVER" error message on LCD?
- 47I can not install/uninstall the driver when a card is installed into the media slot.
- 48I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 49I can't uninstall the PaperPort® 8.0SE software.
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.