FAQs & Troubleshooting
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213 Results
- 1Can I print from or scan to an Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3How can I find out the current network configuration?
- 4Can I print from or scan to an iPhone, iPod Touch or iPad?
- 5Why can't I print when an ink cartridge is empty?
- 6Pre-Required Procedures (Linux)
- 7The printer status is Offline or Paused.
- 8"PRINTING" is frozen on the display of my Brother machine.
- 9How do I factory reset the Network Card?
- 10Delete print jobs from the print queue.
- 11What is Network Shared printing?
- 12Discover the MAC address of the Brother network card
- 13Functions supported in the Windows 7 built-in drivers
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 16Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 17I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19Cannot print after a Windows 10 update (June 2020)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 22Change the printer driver settings (Windows / macOS)
- 23When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 24When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 25I can not install/uninstall the driver when a card is installed into the media slot.
- 26I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 27I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 28How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30What driver package format is supported by my Linux distribution?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Verify the Brother machine connected to the Wired Network (For Macintosh)
- 33The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 34I cannot print from my computer via USB.
- 35I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36How do I scan a document from the Windows Vista™ Photo Gallery?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 41What are the settings in the Scanner window used for on an Apple Mac?
- 42I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 43Check the IP addresses of your PC and the Brother machine
- 44I updated Web BRAdmin and now I cannot enable the logging function.
- 45How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 46Where is the full User's Guide? I can't find enough information in the paper manual.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Scan using XSane or GIMP (Linux)
- 50Delete a network scanner entry. (Linux)