FAQs & Troubleshooting
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110 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2How to execute the printer configuration (Self-test) to debug
- 3The printing position of small label is incorrect.
- 4I cannot install the Windows driver.
- 5How to load the Media
- 6How to add a new stock from the Seagull driver
- 7The left or right side of the label is not printed correctly.
- 8How to install the Windows driver via Wi-Fi® / wired network
- 9How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10How to change the printer code page
- 11How to adjust the cut position (For Windows)
- 12How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 13How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 14How to load the Ribbon
- 15How to set the Direct Thermal or Thermal Transfer Print Methods
- 16Memory full error occurred.
- 17When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 18How to skip the AUTO.BAS program only one time by directly operating the printer
- 19How to update the firmware
- 20How to install the Windows driver via Wi-Fi® / wired network
- 21The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 22The time on the printer is incorrect.
- 23How to connect the printer to your computer
- 24How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 25How to reset the printer settings by directly operating the printer
- 26I cannot connect my machine to the wireless network.
- 27The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 28How to transfer the print programs or templates using FBPL commands
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30Using the CommTool (for Windows)
- 31The label is skipped when printing.
- 32Printing the printer configuration (Self-test)
- 33Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 34How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35The power indicator does not light.
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37How to update firmware to all printers on the same subnet at the same time
- 38How to install Brother software on a computer not connected to the Internet
- 39Printing is not possible.
- 40I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 43When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 44I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 45The label wraps around the platen roller when using the cutter.
- 46How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48How to identify your Operating System (OS) for Windows or Mac
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?