FAQs & Troubleshooting
![]() |
Popular |
109 Results
- 1How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 2How to load the Ribbon
- 3How to transfer the print programs or templates using FBPL commands
- 4How do I reset Wi-Fi® setting?
- 5How to install the Mac driver via USB / Wi-Fi® / wired network
- 6How to update the firmware
- 7How to load the Media
- 8The left or right side of the label is not printed correctly.
- 9The printing position of small label is incorrect.
- 10Using the CommTool (for Windows)
- 11How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13The label is skipped when printing.
- 14Where can I find the printer's network settings, such as IP address?
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17The label wraps around the platen roller when using the cutter.
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19I cannot install the Windows driver.
- 20The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 21How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 22BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 23How to connect the printer to your computer
- 24The print quality is poor.
- 25The time on the printer is incorrect.
- 26How to execute the printer configuration (Self-test) to debug
- 27How to change the printer code page
- 28How to adjust the print position with the BPM (Brother Printer Management Tool)
- 29How to update firmware to all printers on the same subnet at the same time
- 30Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 31Printed barcodes cannot be read.
- 32How to set the Direct Thermal or Thermal Transfer Print Methods
- 33How to install the Windows driver via Wi-Fi® / wired network
- 34The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 37The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 38How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 39The power indicator does not light.
- 40How to adjust the cut position (For Windows)
- 41How to install the Windows driver via Wi-Fi® / wired network
- 42How to change the speed and density in BarTender
- 43How to add a new stock from the Seagull driver
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46How to get an alert log file using the BPM (Brother Printer Management Tool)
- 47Memory full error occurred.
- 48Printing the printer configuration (Self-test)
- 49When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 50How to set up the printer