FAQs & Troubleshooting
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192 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Printing is not possible. (USB connection)
- 3How to identify your Operating System (OS) for Windows or Mac
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I uninstall the printer driver?
- 6How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9Where can I find my Brother printer's serial number?
- 10(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12I cannot discover the product with the configuration utility.
- 13My print server has stopped printing.
- 14A different IP address is assigned every time the product is booted.
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 18When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21I have an occasional problem printing.
- 22Labels are jammed in the machine or are not ejected correctly after printing.
- 23What are the cleaning sheets for? When do I use them?
- 24(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 25How to open the Devices and Printers window
- 26Labels are jammed in the cutter or are not ejected correctly after printing.
- 27I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 28(Video) Small characters or thin lines are printed faintly.
- 29"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 30How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 35(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 36The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 37How do I install/change the label roll?
- 38(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41The driver downloaded from the website cannot be installed.
- 42How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 43How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45The paper settings specified from the server computer are not reflected on the client computer.
- 46How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 47My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 48How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)