FAQs & Troubleshooting
Latest |
136 Results
- 113/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 213/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 314/12/2023Discover the MAC address of the Brother network card
- 412/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 512/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 621/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 721/06/2023Delete print jobs from the print queue.
- 819/05/2023I cannot print from my computer via USB.
- 912/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 1026/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 1126/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1226/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1326/04/2023Change the printer driver settings (Windows / macOS)
- 1426/04/2023Open the Status Monitor
- 1519/04/2023"Offline" appears on the Status Monitor.
- 1619/04/2023The printer status is Offline or Paused.
- 1715/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1815/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1915/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2026/12/2022Can third party ink be used to refill the ink cartridges?
- 2126/12/2022How to identify your Operating System (OS).
- 2212/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2328/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 2428/07/2022Check the Node Name of the Brother machine
- 2528/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2615/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2712/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2812/05/2022Uninstall the Brother Software and Drivers (Windows)
- 2912/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3014/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 3128/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 3228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3328/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3417/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 3511/11/2021Open the Control Panel (For Windows)
- 3615/04/2021I get a TS error when trying to print on a wireless network.
- 3727/07/2020Cannot print after a Windows 10 update (June 2020)
- 3809/07/2020Adjust the Brother machine's Sleep Time setting
- 3901/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4015/05/2020Enable the Brother machine's network interface.
- 4101/11/2019Can I print from and scan to iPhone, iPod Touch and iPad?
- 4231/10/2019Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 4324/10/2019Guidelines for configuring your Brother machine on a wireless network
- 4416/10/2019I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 4528/03/2019Set up your Brother machine on a wireless network.
- 4622/03/2019Printing / Scanning with a mobile device
- 4708/03/2019What is Brother iPrint&Scan?
- 4820/02/2019Print by Raspbian Lite (Linux)
- 4920/02/2019Print by Raspbian (Linux)
- 5007/08/2018Print the WLAN report.