FAQs & Troubleshooting
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123 Results
- 1The printer status is Offline or Paused.
- 2Replace the Toner Cartridge
- 3Add your Brother machine with AirPrint (macOS)
- 4Use Universal Print (Windows)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Ghosting images
- 8What is the default password for my Brother machine?
- 9Set up your machine using Augmented Reality (AR) on your mobile device
- 10Discover the MAC address of the Brother network card
- 11Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 12Paper is Jammed in the Back of the Machine
- 13What driver package format is supported by my Linux distribution?
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Replace the Drum Unit
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19Access Web Based Management
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22What is the default password for my BRAdmin or Web Based Management?
- 23Print the Network Configuration Report
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Cannot Print ##
- 26No Toner
- 27Missing thin lines in images
- 28The colour of your printouts is not what you expected
- 29Out of Memory / Print Data Full
- 30Replace the Waste Toner Box
- 31Clean the Corona Wires
- 32Reset the Network Settings to the Factory Settings
- 33What is the recommended paper?
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35I cannot print using my Brother machine on a wired network (Windows / macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37How to identify your Operating System (OS).
- 38Condensation
- 39Cannot Detect
- 40Install the Mailbox.
- 41In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Install the optional lower tray
- 44Install the Brother Mobile Connect application (for mobile device)
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Delete print jobs from the print queue.
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48I cannot print from my computer via USB.
- 49Storage Full
- 50Toner Low