FAQs & Troubleshooting
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123 Results
- 1Use Universal Print (Windows)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Replace the Toner Cartridge
- 4Toner Low
- 5Add your Brother machine with AirPrint (macOS)
- 6What is the default password for my BRAdmin or Web Based Management?
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 9Change the printer driver settings (Windows)
- 10Missing thin lines in images
- 11Reduce Toner Consumption
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13I cannot connect my machine to a Windows 11 computer via USB.
- 14The printer status is Offline or Paused.
- 15Install the Mailbox.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Check the remaining ink or toner level (Linux)
- 18I get a TS error when trying to print on a wireless network.
- 19Toner Error
- 20No Toner
- 21I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 22The colour of your printouts is not what you expected
- 23Ghosting images
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Install the Brother Mobile Connect application (for mobile device)
- 26Paper is Jammed in the Back of the Machine
- 27Clean the Corona Wires
- 28Can I send a print job to multiple machine email addresses using Email Print?
- 29What driver package format is supported by my Linux distribution?
- 30Cannot print after a Windows 10 update (June 2020)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Update the Driver or Firmware for your Brother machine
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35Media Type Mismatch or Media Mismatch
- 36Enable the Brother machine's network interface.
- 37Too Many Trays
- 38Open the Control Panel (For Windows)
- 39Print the WLAN report
- 40Discover the MAC address of the Brother network card
- 41Condensation
- 42Cannot Detect
- 43Correct the Colour Printing
- 44Clean the Drum Unit
- 45Storage Full
- 46In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47Reset the Network Settings to the Factory Settings
- 48Install the optional lower tray
- 49Print the Network Configuration Report
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)