FAQs & Troubleshooting
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180 Results
- 1Replace Drum
- 2Replace Toner
- 3I cannot print from my computer via USB.
- 4Load paper in the paper tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6What is Brother iPrint&Scan?
- 7Replace WT Box
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9Jam MP Tray
- 10Discover the MAC address of the Brother network card
- 11What is the recommended paper?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Can I print from and scan to iPhone, iPod Touch and iPad?
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 16Replace PF Kit xx
- 17Replace Laser
- 18Jam 2-sided
- 19Jam Inside
- 20Jam Tray / Jam Tray 1 / Jam Tray 2
- 21Change the printer driver settings (Windows / macOS)
- 22Tray 2 Error
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Toner Low
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Can I print from or scan to Android™ Smartphone?
- 27Adjust colour settings by using the custom setting in the printer driver
- 28Registration or Registration failed.
- 29Drum End Soon
- 30Replace Belt
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 36Print Unable XX
- 37Calibrate or Calibration Failed or Calibration.
- 38Drum Stop
- 39I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 40Print both sides of paper or a booklet automatically
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 46Jam Rear
- 47Replace Fuser
- 48Turn the Toner Save Mode on or off.
- 49Set up your Brother machine on a wireless network.
- 50Enable the Brother machine's network interface.