FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5(Video) Paper is Jammed in the MP tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Out of Memory
- 8(Video) Set up your Brother machine
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 10Check the remaining ink or toner level (Linux)
- 11How to identify your Operating System (OS).
- 12Toner Low or Prepare New Toner Cartridge
- 13(Video) Paper is Jammed in the Back of the Machine
- 14What is the default password for my Brother machine?
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17To install the printer driver easily using a tool. (Linux)
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Cannot Detect
- 21My Brother machine has no power.
- 22Poor fixing
- 23Toner specks
- 24Enable the Brother machine's network interface.
- 25Install the Brother Mobile Connect application (for mobile device)
- 26Drum End Soon
- 27Install the optional lower tray
- 28Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 29The printer status is Offline or Paused.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35A security warning appears when accessing Web Based Management via HTTPS.
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40Wrong Toner or Wrong Toner Cartridge
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 45Discover the MAC address of the Brother network card
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47I cannot print from my computer via USB.
- 48Change the printer driver settings (Windows)
- 49Cannot Print ##
- 502-sided Disable or 2-sided Disabled