FAQs & Troubleshooting
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160 Results
- 1Jam Inside
- 2Jam Duplex
- 3Replace Drum
- 4Manual Feed
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Replace Toner
- 7Size Error DX
- 8Replace Fuser
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Drum End Soon
- 11Replace PF Kit xx
- 12Jam Tray 1 or Jam Tray 2
- 13What do the LED indications mean?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15How to identify your Operating System (OS).
- 16A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.
- 17Replace Laser
- 18Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 19Cover is Open
- 20Jam MP Tray
- 21Delete print jobs from the print queue.
- 22Change the printer driver settings (Windows / macOS)
- 23The printer status is Offline or Paused.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 25Is my machine compatible with Windows Vista™?
- 26The paper is curled
- 27Curled or wavy
- 28Printable area
- 29Jam Rear
- 30Turn the Toner Save mode on or off
- 31What driver package format is supported by my Linux distribution?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Can I print on transparencies e.g. for overhead projectors?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Fuser Error or Self-Diagnostic
- 36Print both sides of paper or a booklet automatically
- 37Out of Memory
- 38What can happen if the wrong paper is used in your machine.
- 39What is the recommended paper?
- 40Print on labels and envelopes from the MP tray.
- 41When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 42Adjust the Brother machine's Sleep Time setting
- 43Cancel print jobs using the machine's control panel.
- 44Where do I find manuals for my Brother machine?
- 45I cannot install Brother drivers on Debian 10 (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Reduce printing noise.
- 50I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.