FAQs & Troubleshooting
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136 Results
- 1What do the LED indications mean?
- 2The paper is skewed when it's printed.
- 3The printer prints unexpectedly or it prints garbage.
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6Can I print from or scan to an Android™ Smartphone?
- 7Print on labels and envelopes from the MP tray.
- 8Replace the drum unit.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How do I print a Test page?
- 11Print on both sides of the paper.
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13How do I clear Jam Rear/ Duplex?
- 14How to identify your Operating System (OS).
- 15How do I install the Optional Tray Unit?
- 16In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 17How can I clean the inside of the printer?
- 18What driver package format is supported by my Linux distribution?
- 19The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 20What is a "Generic PCL Driver"?
- 21Printouts (envelopes) have creases.
- 22Can I print from DOS applications?
- 23What is the recommended paper?
- 24The printed letters are slanted, positioned incorrectly.
- 25How do I clean the paper pick-up roller?
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27How can I change the printer settings?
- 28My paper is curled after printing
- 29Printouts have wrinkles or creases.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32Delete print jobs from the print queue.
- 33Can I use AirPrint with my Brother machine?
- 34I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 36Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38What kind of memory can I use?
- 39"Offline" appears on the Status Monitor.
- 40How do I print a printer settings page?
- 41Memory full
- 42White lines appear across the page.
- 43How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 44My printouts are completely black.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 47What is the difference between the toner cartridge and the drum unit?
- 48I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50The printer status is Offline or Paused.