FAQs & Troubleshooting
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129 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3What can happen if the wrong paper is used in your machine.
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 5What kind of memory can I use?
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7What is a "Generic PCL Driver"?
- 8What is the best printer driver to use-the PCL or BR-Script driver?
- 9The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12Can I print from or scan to an Android™ Smartphone?
- 13The paper is skewed when it's printed.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 17Printouts (envelopes) have creases.
- 18Can I print from DOS applications?
- 19Replace the drum unit
- 20What is the recommended paper?
- 21The printed letters are slanted, positioned incorrectly.
- 22Windows 7 Support Information
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How to identify your Operating System (OS).
- 26The printer status is Offline or Paused.
- 27After I installed Sun JavaVM, some applications will not work correctly.
- 28The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 29I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 30Printouts have a curl or wave.
- 31I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 32What is the expected life of the consumables?
- 33How do I install the Optional Tray Unit?
- 34Print on both sides of the paper.
- 35Replace the toner cartridge
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Print command (cupswrapper) (Linux)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 40Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 41My Brother machine misfeeds paper.
- 42Printouts are faint.
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Can I print from or scan to an iPhone, iPod Touch or iPad?
- 49The printer prints unexpectedly or it prints garbage.
- 50Printouts have wrinkles or creases.