FAQs & Troubleshooting
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201 Results
- 1Replace Drum
- 2Load paper in the paper tray
- 3Replace Belt
- 4Jam MP Tray
- 5Jam Tray 1 / Jam Tray 2
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Jam Rear
- 8Jam Inside
- 9Replace PF Kit xx
- 10Replace Laser
- 11Turn the Toner Save Mode on or off
- 12Adjust colour settings by using the custom setting in the printer driver
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Replace WT Box
- 15Cartridge Error
- 16Can I print from or scan to Android™ Smartphone?
- 17What is the recommended paper?
- 18Replace Toner
- 19Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 20Toner Error
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22No Waste Toner
- 23The color of your printouts is not what you expected
- 24What can happen if the wrong paper is used in your machine.
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Condensation
- 27Small Paper
- 28What is Brother iPrint&Scan?
- 29No Tray
- 30No Drum Unit
- 31No Paper
- 32Replace Fuser
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 35How to identify your Operating System (OS).
- 36Registration or Registration failed.
- 37Tray 2 Error
- 38Calibrate
- 39WT Box End Soon
- 40Cover is Open
- 41Toner Low
- 42Drum Error (Drum!)
- 43Cooling Down (COOLING DOWN)
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Delete print jobs from the print queue.
- 50I cannot find some option in the Printing preferences. (For Windows)