FAQs & Troubleshooting
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199 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 6The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 7Adjust colour settings by using the custom setting in the printer driver
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Replace the drum unit.
- 10How do I install additional memory?
- 11I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 12Replace the toner cartridge
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colours in the document are printed in Black.
- 16I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 17Printouts have wrinkles.
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19When I print directly from the USB flash drive only an error page prints.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21How to identify your Operating System (OS).
- 22The paper is skewed when it's printed.
- 23How do I improve the colour density? (Print Calibration)
- 24The colour of printouts are not what I expected.
- 25How do I replace the Belt Unit?
- 26How do I replace the Waste toner box?
- 27"JAM TRAY1", "JAM TRAY2" appears on the LCD.
- 28The printer status is Offline or Paused.
- 29I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 30I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32The printer prints unexpectedly or it prints garbage.
- 33How do I replace the Belt Unit?
- 34Spots are printed at 75mm.
- 35What are the expected yields of the consumables?
- 36Which part of the page cannot be printed on?
- 37What is Network Shared printing?
- 38What are supported file formats for the direct print feature?
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 42Can I print from or scan to Android™ Smartphone?
- 43When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very different from the original draft.
- 44How do I print data directly from the USB flash memory drive?
- 45I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48Print a Printer Settings page
- 49How do I repack the printer?
- 50"JAM REAR" error appears on the LCD.