FAQs & Troubleshooting
Popular |
199 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2What is Brother iPrint&Scan?
- 3How can I clean the inside of the printer?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 6The printer status is Offline or Paused.
- 7How do I improve the grey colour when printing a monochrome document in Colour Mode?
- 8"JAM DUPLEX" error appears on the LCD.
- 9Print on both sides of the paper. (For Windows Users)
- 10Replace the toner cartridge
- 11Replace the drum unit.
- 12Cannot print after a Windows 10 update (June 2020)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Can I use AirPrint with my Brother machine?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17How to identify your Operating System (OS).
- 18I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Change the printer driver settings (Windows / macOS)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 24Is my machine compatible with Windows Vista™?
- 25"JAM INSIDE" error appears on the LCD. What should I do?
- 26"JAM TRAY1", "JAM TRAY2" appears on the LCD.
- 27Replace the drum unit.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29What is the BRAdmin Professional software used for?
- 30What is Network Shared printing?
- 31I cannot print from my computer via USB.
- 32What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 33When I print directly from the USB flash drive only an error page prints.
- 34My Brother machine misfeeds paper.
- 35The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37Spots are printed at 75mm.
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 45I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 46The paper is skewed when it's printed.
- 47I'm using Firefox® 2.0 or higher as a web browser, when I click "Close this window" the browser window does not close.
- 48When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colours in the document are printed in Black.
- 49The colour of printouts are not what I expected.
- 50The 'Get More Info' option in Windows® 2000 is not working with IPP.