FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Adjust colour settings by using the custom setting in the printer driver
- 3When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colours in the document are printed in Black.
- 4The printer prints unexpectedly or it prints garbage.
- 5Can I use AirPrint with my Brother machine?
- 6Change the printer driver settings (Windows / macOS)
- 7I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9Replace the toner cartridge
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 12When I print directly from the USB flash drive only an error page prints.
- 13How do I replace the Belt Unit?
- 14What kind of memory can I use?
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16The printer status is Offline or Paused.
- 17How do I clear the message "Print Unable 32" from the LCD display?
- 18How do I use the "Print to file" feature?
- 19Cannot print after a Windows 10 update (June 2020)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22"JAM TRAY1", "JAM TRAY2" appears on the LCD.
- 23Which part of the page cannot be printed on?
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25My Brother machine misfeeds paper.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30How to identify your Operating System (OS).
- 31Can I print from or scan to an iPhone, iPod Touch or iPad?
- 32The paper is skewed when it's printed.
- 33The error message "Print Unable 72" appears on the LCD.
- 34How do I improve the colour density? (Print Calibration)
- 35The print speed is very slow when I use XML Paper Specification Printer Driver.
- 36How do I print data directly from the USB flash memory drive?
- 37"JAM REAR" error appears on the LCD.
- 38"JAM INSIDE" error appears on the LCD. What should I do?
- 39"JAM MP TRAY" appears on the LCD.
- 40Printouts have wrinkles.
- 41Can I print from DOS applications?
- 42Replace the drum unit.
- 43Print on both sides of the paper.
- 44Large characters are printed incorrectly. (Linux)
- 45What kind of the USB Flash Memory Card can I use?
- 46How do I repack the printer?
- 47White lines or bands across the page.
- 48Replace the drum unit.
- 49How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)