FAQs & Troubleshooting
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209 Results
- 113/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 214/12/2023Discover the MAC address of the Brother network card
- 313/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 412/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 521/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 621/06/2023Delete print jobs from the print queue.
- 719/05/2023Verify the Brother machine is connected to the Wireless Network (For Macintosh)
- 819/05/2023I cannot print from my computer via USB.
- 912/05/2023I cannot print from my computer via network. (For Macintosh)
- 1012/05/2023Check the IP addresses of your PC and the Brother machine
- 1126/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1226/04/2023Change the printer driver settings (Windows / macOS)
- 1326/04/2023Open the Status Monitor
- 1419/04/2023The printer status is Offline or Paused.
- 1519/04/2023"Offline" appears on the Status Monitor.
- 1615/03/2023Verify the Brother machine is connected to the Wireless Network (For Windows)
- 1715/03/2023Verify the Brother machine is connected to the Wired Network (For Windows)
- 1815/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1915/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2011/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2111/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2226/12/2022How to identify your Operating System (OS).
- 2326/12/2022Change the length of time the machine will wait until it goes into Sleep Mode
- 2426/12/2022Print on both sides of the paper.
- 2521/12/2022What are supported file formats for the direct print feature?
- 2621/12/2022How do I create the file for direct printing?
- 2709/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2809/11/2022Can I print from DOS applications?
- 2915/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3015/09/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3116/08/2022What is the difference between the toner cartridge and the drum unit?
- 3216/08/2022Print data directly from the USB flash memory drive
- 3316/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3428/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 3528/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3628/07/2022Check the Node Name of the Brother machine
- 3728/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3827/07/2022Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 3927/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4015/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4112/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4214/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4328/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4428/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4528/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4617/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 4711/11/2021Open the Control Panel (For Windows)
- 4814/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 4915/04/2021I get a TS error when trying to print on a wireless network.
- 5011/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).