FAQs & Troubleshooting
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162 Results
- 1I'm having a problem with the print quality.
- 2The printer prints unexpectedly or it prints random data
- 3Jam Tray 1
- 4The printer status is Offline or Paused.
- 5Print a Test page
- 6The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8No Belt Unit
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10Print on plain paper or bond paper from the Manual feed slot
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The colour of printouts are not what I expected.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Can I print from or scan to an Android™ Smartphone?
- 15Change the printer driver settings (Windows / macOS)
- 16How do I clean the Drum Unit?
- 17Drum Error (Drum!)
- 18What can happen if the wrong paper is used in your machine.
- 19Turn the Toner Save Mode on or off
- 20What driver package format is supported by my Linux distribution?
- 21Jam Rear
- 22How do I clean the LED head?
- 23I cannot use the "Modules Update" button on Web BRAdmin.
- 24I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 25I cannot install Brother drivers on Debian 10 (Linux)
- 26"JAM INSIDE" error appears on the LCD.
- 27What is the recommended paper?
- 28Can I print from or scan to an iPhone, iPod Touch or iPad?
- 29I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 30I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 31Can I print on transparencies e.g. for overhead projectors?
- 32Belt End Soon
- 33No Waste Toner
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36What is the printable area per page?
- 37Adjust colour settings by using the custom setting in the printer driver
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Can I use AirPrint with my Brother machine?
- 40I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 41When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 42What kind of paper can I use?
- 43What kind of memory can I use?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48The paper is skewed when it's printed.
- 49No Paper
- 50Carry out calibration to improve the colour density