White lines, bands or ribbing across the page

Colours are light or unclear on the whole page

White streaks or bands down the page

Vertical streaks in a light background

White spots or hollow print

Coloured streaks or bands down the page

Coloured spots at 94mm

Coloured spots at 30mm

Coloured lines across the page

Toner scatter or toner stain

All one colour

Completely blank or some colours are missing

Uneven density appears periodically across the page

Wrinkle

Colour misregistration

Offset image

Poor fixing

Curled or wavy

Envelope (Thicker paper) creases

Uneven density or faded

• The drum unit may be damaged. Replace the drum unit as follows:

   

  1. Click here to print the chart. [PDF, 185 KB]
  2. Compare the colour of your printed document with the printed chart to identify the missing color of the drum unit.
  3. Replace the drum unit that matches the colour causing this problem.
     Please refer to the instructions, "How do I replace the drum unit?".

1. Make sure that the toner save mode is off from the control panel of the printer and the printer driver. If the toner save mode is on, change the setting to off and then try to print again.
   Please refer to the instructions, "How can I activate/deactivate the Toner Save Mode?".
    
2. The toner may be solidified inside the toner cartridge. Shake all four toner cartridges gently as shown in the illustration below and then try to print again.
   

    

3. The window of LED head may be clouded or dirty. Wipe the windows of all four LED heads with a dry lint free soft cloth and then try to print again.
   Please refer to the instructions, "How do I clean the LED head?".
    
4. Perform the print calibration to improve the colour density and then try to print again.
   Please refer to the instructions, "How do I improve the colour density? (Print Calibration)".

1. The window of LED head may be clouded or dirty. Wipe the windows of all four LED heads with a dry lint free soft cloth and then try to print again.
   Please refer to the instructions, "How do I clean the LED head?".
    
2. The drum unit may have the dust or glue on the drum surface. Clean the drum unit and then try to print again.
   Please refer to the instructions, "How do I clean the drum unit?".
    
3. The toner cartridge may be damaged. Replace the toner cartridge as follows:

    

   1. Click here to print the chart. [PDF, 185 KB]
   2. Compare the colour of your printed document with the printed chart to identify the missing colour of the toner cartridge.
   3. Replace the toner cartridge that matches the colour causing this problem.
      Please refer to the instructions, "How do I replace the toner cartridge?".
   4. Try to print again

• The window of LED head may be clouded or dirty. Clean the LED head as follows:

   

  1. Click here to print the chart. [PDF, 345 KB]
  2. Compare the colour of your printed document with the printed chart to identify the colour of the LED head causing vertical streaks.
  3. Clean the LED head that matches the colour causing this problem with a dry lint free soft cloth.
     Please refer to the instructions, "How do I clean the LED head?".
  4. Try to print again.

1. The drum unit may be stained. Clean the drum unit as follows:

    

   1. Click here to print the chart. [PDF, 345 KB]
   2. Compare the colour of your printed document with the printed chart to identify the missing colour of the drum unit.
   3. Clean the drum unit that matches the colour causing this problem.  Please refer to the instructions, "How do I clean the drum unit?".
   4. Try to print again.
       
2. Try to change the media type setting to thicker one such as "Thick" or "Thicker Paper" and print again.
    
3. Check the printer's environment. Conditions such as high humidity and high temperature can cause white spots or hollow print. Please use the printer with the following ranges of temperature and humidity:
   
   Temperature: 10 ºC to 32.5 ºC (50 ºF to 90.5 ºF)
   Humidity: 20% to 80% (without condensation)
   
   If not, change the printer's location so that it matches the environment above.

1. The corona wire of the drum unit may be dirty. Take out the drum unit that matches the colour causing this problem and clean the corona wire inside the drum unit by sliding the green tab. After cleaning the corona wire, make sure the corona wire cleaner is at a home position and then try to print again.
   Please refer to the instructions, "How do I clean the corona wire of the drum unit?".
    
2. The toner cartridge and the drum unit may be damaged. Replace them as follows:

    

   1. Click here to print the chart. [PDF, 345 KB]
   2. Compare the colour of your printed document with the printed chart to identify the colour of the toner cartridge and the drum unit causing coloured streaks or band.
   3. Replace the toner cartridge that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the toner cartridge?".
   4. Replace the drum unit that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the drum unit?".

• The drum unit may be dirty. Clean the drum unit as follows:

   

  1. Click here to print the chart. [PDF, 345 KB]
  2. Compare the colour of your printed document with the printed chart to identify the colour of the drum　unit causing coloured spots.
  3. Clean the drum unit that matches the colour causing this problem and then try to print again. 
     Please refer to the instructions, "How do I clean the drum unit?".
  4. If this problem still remains, replace the drum unit that matches the colour causing this problem with a new one and then try to print again.
     Please refer to the instructions, "How do I replace the drum unit?".

• The toner cartridge may be damaged. Replace the toner cartridge as follows:

   

  1. Click here to print the chart. [PDF, 345 KB]
  2. Compare the colour of your printed document with the printed chart to identify the colour of the toner cartridge causing coloured spots.
  3. Replace the toner cartridge that matches the colour causing this problem and then try to print again.
     Please refer to the instructions, "How do I replace the toner cartridge?".

• The toner cartridge and drum unit may be damaged. Replace them as follows:

   

  1. If you already know which colour of the toner cartridge and the drum unit need to be replaced, go to the step c.
     If you don't  know which colour of the toner cartridge and the drum unit need to be replaced, click here to print the chart. [PDF, 345 KB]
  2. Compare the colour of your printed document with the printed chart to identify the colour of the toner cartridge and the drum unit causing coloured line.
  3. Replace the toner cartridge that matches the color causing this problem with a new one and then try to print again.
     Please refer to the instructions, "How do I replace the toner cartridge?".
  4. Replace the drum unit that matches the colour causing this problem with a new one and then try to print again.
     Please refer to the instructions, "How do I replace the drum unit?".

1. Check the printer's environment. Conditions such as high humidity and high temperature can cause the toner scatter or toner stain. Please use the printer with the following ranges of temperature and humidity:
   
   Temperature: 10 ºC to 32.5 ºC (50 ºF to 90.5 ºF)
   Humidity: 20% to 80% (without condensation)
   
   If not, change the printer's location so that it matches the environment above.
    
2. The toner cartridge and the drum unit may be damaged. Replace them as follows:

    

   1. Click here to print the chart. [PDF, 345 KB]
   2. Compare the colour of your printed document with the printed chart to identify the colour of the toner cartridge and the drum unit causing the toner scatter and toner stain.
   3. Replace the toner cartridge that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the toner cartridge?".
   4. Replace the drum unit that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the drum unit?".

• The drum unit may be damaged. Replace the drum unit as follows:

   

  1. Click here to print the chart. [PDF, 345 KB]
  2. Compare the colour of your printed document with the printed chart to identify the colour of the drum unit causing all one colour.
  3. Replace the drum unit that matches the colour causing this problem with a new one and  then try to print again.
     Please refer to the instructions, "How do I replace the drum unit?".

• The toner cartridge and the drum unit may be damaged. Replace them as follows:

   

  1. Click here to print the chart. [PDF, 345 KB]
  2. Compare the colour of your printed document with the printed chart to identify the missing colour of the toner cartridge and the drum unit.
  3. Replace the toner cartridge that matches the colour causing this problem with a new one and then try to print again.
     Please refer to the instructions, "How do I replace the toner cartridge?".
  4. Replace the drum unit that matches the color causing this problem with a new one and then try to print again.
     Please refer to the instructions, "How do I replace the drum unit?".

1. Perform the print calibration to improve the colour density and then try to print again.
   Please refer to the instructions, "How do I improve the colour density? (Print Calibration)".
    
2. The toner cartridge and the drum unit may be damaged. Replace them as follows:

    

   1. Click here to print the chart. [PDF, 345 KB]
   2. Compare the colour of your printed document with the printed chart to identify the colour of the toner cartridge and the drum unit causing uneven density.
   3. Replace the toner cartridge that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the toner cartridge?".
   4. Replace the drum unit that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the drum unit?".

1. Make sure that the fuser cover (1) located inside of  the back cover of the printer is closed properly. If not, close it fully and then try to print again.
   

    

2. Make sure that the back cover of the printer is closed properly. If not, close it fully and then try to print again.
   
   Only if you want to print from the manual feed slot, keep the back cover open to feed the paper properly.
    
   

    

3. If the problem still remains, open the back cover and check the both grey levers inside the back cover are the envelope position. If not : one grey lever is the up position and another is the envelope position or the both grey levers are the up position, please change the position to the envelope one and then try to print again with the back cover opened.
   

1. Make sure that the printer is on a solid level surface. If not, replace the printer on such location and then try to print again.
    
2. Perform the auto colour registration from the control panel of the printer. If this problem still remains, perform the manual color registration from the control panel of the printer and then try to print again.
   Please refer to the instructions, "How do I adjust the print position of each colour? ".
    
3. The drum unit may be damaged. Replace the drum unit as follows:

    

   1. Click here to print the chart. [PDF, 345 KB]
   2. Compare the colour of your printed document with the printed chart to identify the colour of the drum unit causing colour misregistration.
   3. Replace the drum unit of the colour that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the drum unit?".
       
4. The belt unit may be damaged. Compare the colour of your printed document with the printed chart and put in a new belt unit that matches the colour causing colour misregistration. And then try to print again.
   Please refer to the instructions, "How do I replace the Belt Unit? ".

1. Open the back cover of the printer and check the both grey levers inside the back cover are the up position. If not: one grey lever is the up position and another is the envelope position, please change the both lever position to the up one, close the back cover and then try to print again.
   
   If you print from the manual feed slot, change the both lever position to envelope one, close the back cover and then try to print again.
   

    

2. Check the printer's environment. Conditions such as high humidity and high temperature can cause offset image. Please use the printer with the following ranges of temperature and humidity:
   
   Temperature: 10 ºC to 32.5 ºC (50 ºF to 90.5 ºF)
   Humidity: 20% to 80% (without condensation)
   
   If not, change the printer's location so that it matches the environment above.
3. The drum unit may be damaged. Replace the drum unit as follows:

    

   1. Click here to print the chart. [PDF, 345 KB]
   2. Compare the colour of your printed document with the printed chart to identify the colour of the drum unit causing offset image.
   3. Replace the drum unit that matches the colour causing this problem with a new one and then try to print again.
      Please refer to the instructions, "How do I replace the drum unit?".

• Open the back cover and check the both grey levers inside the back cover are the envelope position. If not : one grey lever is the up position and another is the envelope position or the both grey levers are the up position, please change the position to the envelope one and then try to print again with the back cover open. 
   

  
  If the problem still remains, open the back cover and change both grey lever positions to up, and then try to print again with the back cover open.

   
  

   

   

1. Fully open the top cover (1) of the printer.
   
   
    
2. Close the top cover of the printer again.