FAQs & Troubleshooting
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190 Results
- 1The printer status is Offline or Paused.
- 2REPLACE DRUM
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Print on labels and envelopes from the manual feed slot.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10JAM TRAY 1
- 11DRUM STOP
- 12What do the LED indications mean?
- 13What is Brother iPrint&Scan?
- 14JAM REAR
- 15REPLACE TONER
- 16Can I print from and scan to iPhone, iPod Touch and iPad?
- 17JAM INSIDE
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19How do I clear paper jams.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21How to identify your Operating System (OS).
- 22Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 23I cannot print from my computer via network. (For Windows)
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25JAM DUPLEX
- 26SERVICE CALL
- 27Print the Network Configuration List.
- 28I cannot print from my computer via network (for Macintosh).
- 29Clean the Drum Unit.
- 30Cannot print after a Windows 10 update (June 2020)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 34MANUAL FEED
- 35Turn the Toner Save Mode on or off.
- 36Page skewed
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Black lines down the page
- 39Protect your Brother machine against unauthorised access over the network
- 40"Offline" appears on the Status Monitor.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43DUPLEX DISABLED
- 44NO PAPER T1
- 45How do I print a printer settings page?
- 46Reset the print server to the default factory settings
- 47Print on both sides of the paper (Auto 2-sided/duplex Printing).
- 48Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.