FAQs & Troubleshooting
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144 Results
- 1REPLACE DRUM
- 2JAM INSIDE
- 3FUSER ERROR
- 4How to identify your Operating System (OS).
- 5NO PAPER T1
- 6FRONT COVER OPEN or FUSER COVER OPEN
- 7JAM TRAY 1
- 8REPLACE TONER
- 9CARTRIDGE ERROR
- 10TONER LOW
- 11Envelope creases
- 12Can I print from or scan to an Android™ Smartphone?
- 13Can I print from or scan to an iPhone, iPod Touch or iPad?
- 14Change the printer driver settings (Windows / macOS)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16SERVICE CALL
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18I cannot print from my computer via USB.
- 19DRUM END SOON
- 20Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 21"Offline" appears on the Status Monitor.
- 22The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24DRUM STOP
- 25NO TONER
- 26The printer status is Offline or Paused.
- 27DRUM ERROR
- 28MEMORY FULL
- 29Wrinkles or creases
- 30What is the recommended paper?
- 31Clean the Drum Unit.
- 32How do I print a Test page?
- 33How do I clear paper jams.
- 34Delete print jobs from the print queue.
- 35TONER ENDED
- 36MANUAL FEED
- 37My paper is curled
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39PRINT OVERRUN
- 40Print on labels and envelopes from the manual feed slot.
- 41Turn the Toner Save Mode on or off.
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43Open the Status Monitor
- 44My printouts have a Grey background
- 45Can I change the length of time the machine will wait until it goes into Sleep Mode.
- 46Uninstall the Brother Software and Drivers (Windows)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 49Open the Control Panel (For Windows)
- 50What is Toner Continue Mode?