FAQs & Troubleshooting
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144 Results
- 1REPLACE DRUM
- 2FRONT COVER OPEN or FUSER COVER OPEN
- 3Change the printer driver settings (Windows / macOS)
- 4Turn the Toner Save Mode on or off.
- 5How to identify your Operating System (OS).
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7JAM REAR
- 8REPLACE TONER
- 9MANUAL FEED
- 10The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12What is Toner Continue Mode?
- 13Can I print from or scan to an Android™ Smartphone?
- 14DRUM ERROR
- 15Page skewed
- 16How do I print a printer settings page?
- 17JAM TRAY 1
- 18What do the LED indications mean?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20NO PAPER T1
- 21MEMORY FULL
- 22What kind of paper can I use?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27"Offline" appears on the Status Monitor.
- 28Delete print jobs from the print queue.
- 29Open the Control Panel (For Windows)
- 30The printer status is Offline or Paused.
- 31Clean the Drum Unit.
- 32When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 33The printer prints unexpectedly or it prints garbage data.
- 34DRUM END SOON
- 35Curl or wavy
- 36How do I clear paper jams.
- 37Can I change the length of time the machine will wait until it goes into Sleep Mode.
- 38How do I cancel print jobs using the printer control panel?
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Check the firmware version.
- 42Open the Status Monitor
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44What is the difference between the toner cartridge and the drum unit?
- 45Can I use AirPrint with my Brother machine?
- 46The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48I cannot print from my computer via USB.
- 49CARTRIDGE ERROR
- 50Clean the paper pick-up roller.