FAQs & Troubleshooting
![]() |
Popular |
133 Results
- 1Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to an Android™ Smartphone?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5What is the unprintable area of the page?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9What are the expected yields of the consumables?
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 12The printer prints garbage.
- 13The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 14What printer driver emulation can be used with the HL-2040 and can it be used with a DOS application?
- 15How to identify your Operating System (OS).
- 16"No response" error message appears, when updating the firmware.
- 17How can I change the printer settings?
- 18What kind of paper can I use?
- 19Replace the toner cartridge
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 22When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24White spots appear in areas of dense black printing.
- 25Cannot print after a Windows 10 update (June 2020)
- 26Delete print jobs from the print queue.
- 27The printer status is Offline or Paused.
- 28Printouts have wrinkles or creases.
- 29What can happen if the wrong paper is used in your machine.
- 30How can I activate/deactivate the Toner Save Mode?
- 31The printed letters are slanted, positioned incorrectly.
- 32To install the printer driver easily using a tool. (Linux)
- 33Open the Control Panel (For Windows)
- 34I cannot print from my computer via USB.
- 35How can I print the pages in reverse page order in Windows?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37How do I clear paper jams?
- 38Where do I find the complete User's Guide?
- 39Vertical black lines appear on the printout.
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Pre-Required Procedures (Linux)
- 42Windows 10 Support Information
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 46The paper is skewed when it's printed.
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48How do I print a Test page?
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50Printouts have toner specks.