FAQs & Troubleshooting
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133 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5What are the expected yields of the consumables?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 8Printouts have a curl or wave.
- 9The printed letters are slanted, positioned incorrectly.
- 10Replace the toner cartridge
- 11When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14Cannot print after a Windows 10 update (June 2020)
- 15How to identify your Operating System (OS).
- 16The paper is skewed when it's printed.
- 17What kind of paper can I use?
- 18What is the recommended paper?
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20Printouts have wrinkles or creases.
- 21Printouts are faint.
- 22What driver package format is supported by my Linux distribution?
- 23Delete print jobs from the print queue.
- 24Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 25How can I change the printer settings?
- 26Replace the drum unit.
- 27The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29The printer status is Offline or Paused.
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31Black toner marks appear across the page.
- 32What printer driver emulation can be used with the HL-2040 and can it be used with a DOS application?
- 33How do I print envelopes from the manual feed slot in Windows applications?
- 34How do I clear paper jams?
- 35How can I activate/deactivate the Toner Save Mode?
- 36White lines appear across the page.
- 37What do the LED indications mean?
- 38Printouts have a gray background.
- 39Vertical black lines appear on the printout.
- 40Printouts are completely black.
- 41Can I print from or scan to an iPhone, iPod Touch or iPad?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43My Brother machine misfeeds paper.
- 44The printer prints garbage.
- 45The printer does not feed paper from the manual feed slot.
- 46Drum Life End Soon
- 47Open the Control Panel (For Windows)
- 48Print on both sides of the paper.
- 49Change the printer driver settings (Windows / macOS)
- 50How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
