FAQs & Troubleshooting
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Popular |
87 Results
- 1Replace Toner
- 2What do the LED indications mean?
- 3Replace Drum
- 4Jam Inside
- 5How to identify your Operating System (OS).
- 6Cartridge Error
- 7"Offline" appears on the Status Monitor.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9No Toner
- 10The printer status is Offline or Paused.
- 11Cover is Open
- 12The Error LED is still on or flashing after I replace the drum unit with a new one.
- 13Out of Memory
- 14Clean the corona wire of the drum unit.
- 15Drum !
- 16Jam Tray
- 17No Drum
- 18Clean the Drum Unit.
- 19Can I print from or scan to an Android™ Smartphone?
- 20Can I print from or scan to an iPhone, iPod Touch or iPad?
- 21Heater Error or Self-Diagnostic
- 22No Paper
- 23Toner Low
- 24What is Toner Continue Mode?
- 25Drum End Soon
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29The printer is not printing or prints unexpectedly.
- 30Service Call
- 31Turn the Toner Save Mode on or off.
- 32I cannot print from my computer via USB.
- 33Print Unable or Print Unable XX
- 34What is the recommended paper?
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36Large characters are printed incorrectly. (Linux)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 39Install the built-in drivers (For Windows 8 or later)
- 40Change the printer driver settings (Windows / macOS)
- 41Toner Ended
- 42Wrong Paper Type
- 43Uninstall the drivers. (Mac OS X 10.6 or greater)
- 44Uninstall the Brother Software and Drivers (Windows)
- 45I'm having a problem with the print quality.
- 46When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48What driver package format is supported by my Linux distribution?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)
