FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2Replace Drum
- 3Jam Inside
- 4What do the LED indications mean?
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6How to identify your Operating System (OS).
- 7Jam Tray
- 8Cartridge Error
- 9The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 10Out of Memory
- 11The printer status is Offline or Paused.
- 12Service Call
- 13Can I print from or scan to an Android™ Smartphone?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15"Offline" appears on the Status Monitor.
- 16What is Toner Continue Mode?
- 17The Error LED is still on or flashing after I replace the drum unit with a new one.
- 18No Toner
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Change the printer driver settings (Windows / macOS)
- 21Drum !
- 22Can I print from or scan to an iPhone, iPod Touch or iPad?
- 23No Paper
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Delete print jobs from the print queue.
- 26What is the recommended paper?
- 27What driver package format is supported by my Linux distribution?
- 28Cover is Open
- 29Toner Low
- 30The printer is not printing or prints unexpectedly.
- 31Turn the Toner Save Mode on or off.
- 32Print Unable or Print Unable XX
- 33Heater Error or Self-Diagnostic
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Clean the Drum Unit.
- 39Clean the corona wire of the drum unit.
- 40I cannot print from my computer via USB.
- 41No Drum
- 42Toner Ended
- 43Cooling Down
- 44Wrong Paper Type
- 45What is the difference between the toner cartridge and the drum unit?
- 46In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47Drum End Soon
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Open the Status Monitor