FAQs & Troubleshooting
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47 Results
- 124/01/2024My machine does regular cleaning cycles in the night. How can I correct this?
- 226/12/2022Can third party ink be used to refill the ink cartridges?
- 301/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 426/04/2019Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed the ink cartridge?
- 526/04/2019I replaced my ink cartridge, but the LCD is still displaying "Ink Empty Black".
- 619/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 719/05/2016When I print, the pages are smudged with ink. What should I do?
- 818/03/2016Can I program my Brother machine to forward the faxes I receive to another location?
- 911/03/2016How do I clean the Scanner to improve the copy or fax quality?
- 1021/01/2016The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 1113/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 1224/09/2015Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 1324/09/2015What does "COMM.ERROR" on the LCD display mean?
- 1424/09/2015When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 1511/09/2015Where can I find my Brother machine's serial number?
- 1616/06/2015Set the date and time
- 1717/09/2014Why are the faxes I send always received with a black vertical line down the page?
- 1816/09/2014Improve poor print quality.
- 1916/09/2014Can I confirm that the FAX was sent correctly?
- 2016/09/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 2116/09/2014Verify if the Brother machine has a dial tone
- 2218/08/2014The LCD displays an error code (number). What does it mean?
- 2330/01/2014How do I replace the battery?
- 2430/01/2014How do I replace the Ink Cartridge?
- 2530/01/2014What is the "Station ID" and how do I set it?
- 2608/05/2013The keys on the control panel do not respond.
- 2710/04/2013What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 2821/12/2012Why doesn't my Brother machine have a dial tone?
- 2910/09/2012What is Distinctive Ring and how do I program it?
- 3016/03/2012Can I print from or scan to an Android™ Smartphone?
- 3116/03/2012Why doesn't the machine answer when receiving a call?
- 3219/01/2012Can I use voice mail on the same line as my Brother machine?
- 3319/01/2012Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 3428/09/2009I can receive a fax, but cannot receive a call.
- 3516/07/2009I cannot pull the paper tray out of my machine. What can I do?
- 3607/07/2009The message "Awaiting Redial" is on my display.
- 3717/02/2009How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 3817/02/2009How do I adjust the voice volume on the cordless handset of my Brother machine?
- 3916/11/2007How do I store received faxes into memory? (Fax Storage)
- 4028/11/2006Why is it necessary for my machine to go through regular cleaning cycles?
- 4128/11/2006How do I clear the message "INK EMPTY BLACK" from the display?
- 4220/11/2006How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 4302/11/2006When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display.
- 4404/09/2006How do I register additional cordless handsets?
- 4504/09/2006How do I clear the message "Searching for Base Unit (Base Unit not detected)"?
- 4604/09/2006How do I clean the cordless handset?
- 4722/08/2006The monochrome copies I make are too light.