FAQs & Troubleshooting
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92 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4My scanner is connected but it will not feed my document or do anything else.
- 5Can I print from or scan to an Android™ Smartphone?
- 6Cannot find the scanner (Error Code 2019: Initialization Failed)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 10How to identify your Operating System (OS).
- 11Duplex scanning cannot be performed.
- 12When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Change the image settings. (Using DSmobileCapture)
- 15Change the paper settings. (Using DSmobileCapture)
- 16My scanner gets warm.
- 17Command List of brscan. (Linux)
- 18Uninstall Scan-key-tool. (Linux)
- 19I cannot connect my Brother machine to a wireless access point.
- 20Driver busy
- 21How to scan a document from a Windows application?
- 22I cannot install Brother drivers on Debian 10 (Linux)
- 23Configure the Scan to Email Feature (Linux)
- 24My computer cannot access the SD card via the Micro USB Cable.
- 25I do not have or lost the black and white calibration sheet.
- 26I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 27Uninstall the scanner driver (Windows).
- 28Error Code: E03
- 29Calibrate your scanner.
- 30Uninstall the scanner drivers (OS X 10.10 or greater).
- 31What driver package format is supported by my Linux distribution?
- 32Delete a network scanner entry. (Linux)
- 33Pre-Required Procedures (Linux)
- 34Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 35Windows 10 Support Information
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 38Uninstall the Button Manager (Windows).
- 39Check the firmware version.
- 40View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 41I cannot reset the network setting.
- 42The scan speed is too slow.
- 43My scanner does not turn on.
- 44Operation system return error
- 45Paper suitable for scanning
- 46Find SSID.
- 47Uninstall the scanner driver. (Linux)
- 48Install Presto!® BizCard® onto Windows 10.
- 49I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 50I lost the Li-ion battery or I cannot charge the battery.