FAQs & Troubleshooting
![]() |
Popular |
92 Results
- 1My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Cannot find the scanner (Error Code 2019: Initialization Failed)
- 4My scanner is connected but it will not feed my document or do anything else.
- 5Duplex scanning cannot be performed.
- 6The scan speed is too slow.
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 9My scanner gets warm.
- 10I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12My computer cannot access the SD card via the Micro USB Cable.
- 13Change the image settings. (Using DSmobileCapture)
- 14Loading the Carrier Sheet.
- 15Paper suitable for scanning
- 16Can I print from or scan to an Android™ Smartphone?
- 17Error Code: E04
- 18Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 19Check the firmware version.
- 20OCR feature does not work.
- 21I do not have or lost the black and white calibration sheet.
- 22When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Install PaperPort™ 12SE onto Windows 10.
- 25Scan a document longer than 35.6 cm (14 inches).
- 26When I type "http://10.10.100.1" to access the home screen in the web browser, the scanned images stored on the scanner's SD card are not displayed on the home screen.
- 27Error Code: E03
- 28The cover of the manual document feeder is open.
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot install Brother drivers on Debian 10 (Linux)
- 31The scanned documents are put into an incorrect order. (macOS)
- 32Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 33When I insert an SD card in to my Brother machine and use a web browser to view the stored data, the wrong data is shown.
- 34I cannot connect my Brother machine to a wireless access point.
- 35I cannot use my scanner when connected through a USB hub.
- 36Error Code: E05
- 37Change the paper settings. (Using DSmobileCapture)
- 38Operation system return error
- 39How to identify your Operating System (OS).
- 40Can I print from or scan to an iPhone, iPod Touch or iPad?
- 41How to scan a document from a Windows application?
- 42I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 43Uninstall the Button Manager (Windows).
- 44Cannot charge my scanner.
- 45Error Code: E06
- 46I forgot the login password to enter the Home screen on the browser.
- 47The file size is too large.
- 48My scanned image is missing.
- 49Calibrate your scanner.
- 50What is Infrastructure mode?