FAQs & Troubleshooting
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65 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Change the paper settings. (Using DSmobileCapture)
- 3How to identify your Operating System (OS).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Cannot find the scanner (Error Code 2019: Initialization Failed)
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8Uninstall the scanner driver (Windows).
- 9Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 10Loading the Carrier Sheet.
- 11Duplex scanning cannot be performed.
- 12Change the image settings. (Using DSmobileCapture)
- 13The scan speed is too slow.
- 14I do not have or lost the black and white calibration sheet.
- 15Calibrate your scanner.
- 16Can I print from or scan to an Android™ Smartphone?
- 17The file size is too large.
- 18Calibration failed. Please reboot the machine.
- 19Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 20I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 21My scanner gets warm.
- 22When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 23Uninstall the scanner drivers (OS X 10.10 or greater).
- 24Install Presto!® BizCard® onto Windows 10.
- 25I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 26OCR feature does not work.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Uninstall Scan-key-tool. (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Install PaperPort™ 12SE onto Windows 10.
- 33Uninstall the Button Manager (Windows).
- 34Bleed-through is seen in the scanned image.
- 35The scanned image is skewed.
- 36My scanner does not turn on.
- 37Clean the inside of the machine.
- 38How to scan a document from a Windows application?
- 39Configure the Scan to Email Feature (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Command List of brscan. (Linux)
- 42Delete a network scanner entry. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Uninstall the scanner driver. (Linux)
- 45Pre-Required Procedures (Linux)
- 46Colours in the scanned image are dark.
- 47The scan quality is poor.
- 48Paper suitable for scanning
- 49My scanner is connected but it will not feed my document or do anything else.
- 50How to scan a document from a Windows application?