FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 3When I tried to scan the document, it is not fed properly and it jams or seems to feed from one side.
- 4Install PaperPort™ 12SE onto Windows 10.
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 7When I press "Scan" in my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 8How to identify your Operating System (OS).
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I do not have or lost the black and white calibration sheet.
- 11I cannot open the scanned document (For Windows).
- 12Calibrate your scanner. (For Windows)
- 13When I calibrate I get a "White-only" calibration message.
- 14The scanner is connected but it will not feed paper (For Macintosh)
- 15The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17What scanning modes are available in DSmobileSCAN II?
- 18I can no longer choose the program I want to use to scan a document. (For Windows)
- 19Can I print from or scan to an Android™ Smartphone?
- 20Install the scanner driver (For Windows)
- 21The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 - 10.10)
- 22Uninstall the scanner driver (For Windows)
- 23Open the Control Panel (For Windows)
- 24Clean the scanner. (For Macintosh)
- 25I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 26Calibrate your scanner. (For Macintosh)
- 27Turn off the scanner.
- 28I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 29Where is the battery located?
- 30Insert documents for scanning.
- 31I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 34Scan a document in Windows 8 and Windows 10.
- 35Change the words in a scanned document.
- 36My unit has no power.
- 37I cannot open the scanned document (For Macintosh).
- 38File size of the scanned document.
- 39What paper sizes are available in DSmobileSCAN II?
- 40Clean the Plastic Feeding Sheet.
- 41What is DSmobileSCAN II software?
- 42Can I scan a business card?
- 43What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 44Is my scanner compatible with Macintosh?
- 45Is my scanner compatible with Windows?
- 46I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 47What kind of software can I use with my scanner?
- 48I have installed the scanner on my Macintosh but I cannot scan.
- 49Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 50Clean the scanner. (For Windows )