FAQs & Troubleshooting
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58 Results
- 1Install PaperPort™ 12SE onto Windows 10.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4The scanner is connected but it will not feed paper (For Macintosh)
- 5Can I print from or scan to an Android™ Smartphone?
- 6When I tried to scan the document, it is not fed properly and it jams or seems to feed from one side.
- 7Open the Control Panel (For Windows)
- 8Calibrate your scanner. (For Windows)
- 9I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 10I do not have or lost the black and white calibration sheet.
- 11I cannot open the scanned document (For Windows).
- 12Clean the Plastic Feeding Sheet.
- 13When I calibrate I get a "White-only" calibration message.
- 14How to identify your Operating System (OS).
- 15Can I print from or scan to an iPhone, iPod Touch or iPad?
- 16Install Presto!® BizCard® onto Windows 10.
- 17Turn off the scanner.
- 18I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 19Can I scan a business card?
- 20Where is the battery located?
- 21I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 22Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 23Install the scanner driver (For Windows)
- 24Clean the scanner. (For Windows )
- 25The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 26Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Items included in the original packaging.
- 29Open "Scanners and Cameras" and Properties.
- 30I cannot open the scanned document (For Macintosh).
- 31File size of the scanned document.
- 32Calibrate your scanner. (For Macintosh)
- 33What scanning modes are available in DSmobileSCAN II?
- 34What paper sizes are available in DSmobileSCAN II?
- 35I can no longer choose the program I want to use to scan a document. (For Windows)
- 36What is DSmobileSCAN II software?
- 37Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 38What is the purpose of the PageManager 9 program?
- 39What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 40Is my scanner compatible with Macintosh?
- 41Is my scanner compatible with Windows?
- 42What kind of software can I use with my scanner?
- 43Insert documents for scanning.
- 44Change the words in a scanned document.
- 45I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 46Install the DSmobile Scan application. (For Windows users only)
- 47When I press "Scan" in my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 48The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 49My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
