FAQs & Troubleshooting
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64 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2Calibrate your scanner.
- 3Change the image settings. (Using DSmobileCapture)
- 4My scanner is connected but it will not feed my document or do anything else.
- 5How to identify your Operating System (OS).
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Change the paper settings. (Using DSmobileCapture)
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 11Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 12I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 13The scan quality is poor.
- 14OCR feature does not work.
- 15Can I print from or scan to an Android™ Smartphone?
- 16What driver package format is supported by my Linux distribution?
- 17The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 18The scan speed is too slow.
- 19Uninstall Scan-key-tool. (Linux)
- 20I do not have or lost the black and white calibration sheet.
- 21Command List of brscan. (Linux)
- 22Install PaperPort™ 12SE onto Windows 10.
- 23My computer does not recognize the scanner when it is connected via the USB cable.
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25Install Presto!® BizCard® onto Windows 10.
- 26Scan a document longer than 35.6 cm (14 inches).
- 27Operation system return error
- 28When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 29Clean the inside of the machine.
- 30Uninstall the scanner driver (Windows).
- 31Delete a network scanner entry. (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Driver busy
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35Configure the Scan to Email Feature (Linux)
- 36The scanned documents are put into an incorrect order. (macOS)
- 37Important points for specifying the scan area (Linux)
- 38Pre-Required Procedures (Linux)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 41Windows 10 Support Information
- 42Uninstall the Button Manager (Windows).
- 43My scanner gets warm.
- 44My scanned image is missing.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Paper suitable for scanning
- 47The cover of the manual document feeder is open.
- 48A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 49How to scan a document from a Windows application?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)