FAQs & Troubleshooting
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256 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2Replace Drum
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using Brother iPrint&Scan?
- 5Which connection can I use to print from or scan to my device (Android™) using Brother iPrint&Scan?
- 6Load paper in the paper tray
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The printer status is Offline or Paused.
- 13Replace Belt
- 14Turn the Toner Save Mode on or off.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Coloured lines across the page
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Scan Unable xx
- 20Change the printer driver settings (Windows / macOS)
- 21Jam 2-sided
- 22Jam MP Tray
- 23Wrinkle
- 24Replace Fuser
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29Adjust colour settings by using the custom setting in the printer driver
- 30Jam Rear
- 31Jam Tray 1 / Jam Tray 2
- 32Replace Toner
- 33Easy Scan to E-mail
- 34Protect your Brother machine against unauthorised access over the network
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 38Poor fixing
- 39Install the optional lower tray
- 40I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 42I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 43How to identify your Operating System (OS).
- 44I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 45Replace Laser
- 46Print both sides of paper or a booklet automatically
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Colour misregistration
- 49The colour of your printouts is not what you expected
- 50Drum End Soon