FAQs & Troubleshooting
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309 Results
- 110/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 210/07/2024The scanning speed is slow when scanning from my machine. (Windows)
- 310/07/2024My Brother machine is unresponsive.
- 413/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 513/06/2024Toner Low or Prepare New Toner Cartridge
- 613/06/2024Drum End Soon
- 713/06/2024(Video) Update the Driver or Firmware for your Brother machine
- 814/02/2024(Video) Replace the Toner Cartridge
- 914/02/2024(Video) Unpack your Brother machine
- 1014/02/2024(Video) Load A4/Letter paper
- 1114/02/2024(Video) Connect telephone line and power cords
- 1214/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1314/02/2024What is the default password for my Brother machine?
- 1410/01/2024Easy Scan to E-mail
- 1514/12/2023Discover the MAC address of the Brother network card
- 1614/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1708/11/2023How to scan a document from a Windows application?
- 1808/11/2023How to scan a document from a Windows application?
- 1911/10/2023I cannot scan via network.
- 2011/10/2023My printer takes a long time to start printing when using Airprint. (iOS 16)
- 2113/09/2023Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 2213/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2313/09/2023Media Type Mismatch or Media Mismatch
- 2412/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2521/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2621/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2721/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2821/06/2023Add your Brother machine with AirPrint (macOS)
- 2921/06/2023Print both sides of paper or a booklet automatically
- 3021/06/2023Delete print jobs from the print queue.
- 3119/05/2023I cannot print from my computer via USB.
- 3212/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 3326/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 3426/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3526/04/2023Change machine settings from your computer.
- 3626/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3726/04/2023Change the printer driver settings (Windows / macOS)
- 3826/04/2023Scan using Nuance™ PaperPort™ 14SE or other Windows applications
- 3919/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 4019/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4119/04/2023Open "Scanners and Cameras" and Properties.
- 4219/04/2023The printer status is Offline or Paused.
- 4319/04/2023"Offline" appears on the Status Monitor.
- 4415/03/2023How to use Driver Deployment Wizard (only available for Windows)
- 4515/02/2023Scan a document in Windows 8 and Windows 10.
- 4615/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4711/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 4811/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4926/12/2022How to identify your Operating System (OS).
- 5026/12/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.