FAQs & Troubleshooting
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307 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Replace Drum
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Paper is Jammed in the Back of the Machine
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 12(Video) Unpack your Brother machine
- 13The printer status is Offline or Paused.
- 14Use Universal Print (Windows)
- 15(Video) Set up your Brother machine
- 16(Video) Connect telephone line and power cords
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Paper is Jammed in the MP tray
- 19Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 20Paper is Jammed in the 2-sided Tray
- 21I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 22I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 23Paper is Jammed inside the Machine
- 24Grey background
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 26Paper is Jammed in the Paper Tray
- 27Set up a Scan to Network Profile
- 28What is Brother iPrint&Scan?
- 29What can happen if the wrong paper is used in your machine.
- 30Install the optional lower tray
- 31When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 32Wrinkles or creases
- 33(Video) Replace the Toner Cartridge
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Add your Brother machine with AirPrint (macOS)
- 37I receive an error message when trying to configure TWAIN Driver scan settings (Windows XP / Windows Vista / Windows 7).
- 38Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 39Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Print on Both Sides of the Paper (Windows®)
- 41Print as a Poster (Windows®)
- 42After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43What kind of envelopes and labels are recommended for printing?
- 44Reduce Printing Noise
- 45What driver package format is supported by my Linux distribution?
- 46Easy Scan to E-mail
- 47Load Paper in the Multi‑purpose Tray (MP Tray)
- 48Protect your Brother machine against unauthorised access over the network
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.