FAQs & Troubleshooting
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139 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is the default password for my Brother machine?
- 3The printer status is Offline or Paused.
- 4How to identify your Operating System (OS).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Set up your Brother machine
- 8(Video) Paper is Jammed inside the Machine
- 9Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 10Uninstall the Brother Software and Drivers (Windows)
- 11(Video) Paper is Jammed in the Paper Tray
- 12Add your Brother machine with AirPrint (macOS)
- 13Media Type Mismatch or Media Mismatch
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15What driver package format is supported by my Linux distribution?
- 16I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17Self-Diagnostic
- 18(Video) Paper is Jammed in the Back of the Machine
- 19Replace the Toner Cartridge *
- 20My Brother machine turns off automatically or earlier than before.
- 21What is Toner Continue Mode?
- 22Toner Ended
- 23Set up your Brother machine on a wireless network (Windows / macOS)
- 24(Video) Load an Envelope (Manual Feed Slot)
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Cartridge Error
- 31(Video) Paper is Jammed in the 2-sided Tray
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Change the brscan5 scan settings using XSane (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36To install the printer driver easily using a tool. (Linux)
- 37Update the Driver or Firmware for your Brother machine
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot install Brother drivers on Debian 10 (Linux)
- 40Configure the Scan to Email Feature (Linux)
- 41Check the remaining ink or toner level (Linux)
- 42I cannot print on a wireless (Wi-Fi) network (Mac)
- 43Enable the Brother machine's network interface.
- 44Change the printer driver settings (Windows)
- 452-sided Disable or 2-sided Disabled
- 46What is the default password for my BRAdmin or Web Based Management?
- 47Toner Low or Prepare New Toner Cartridge
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49"Offline" appears on the Status Monitor. (Windows)
- 50Open the Control Panel (For Windows)