FAQs & Troubleshooting
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262 Results
- 1I cannot print one or more colours
- 2Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 3Make a two-sided copy of an ID card.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Paper Jam
- 6Replace Ink
- 7The scanner cover support has come off. (With Video Instructions)
- 8Can I print from and scan to iPhone, iPod Touch and iPad?
- 9What is Brother iPrint&Scan?
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11I can print but cannot scan via network. (For Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Load paper in the paper tray
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16How do I know which side up my photo paper should be in the tray?
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19Print using only the black ink cartridge when the Colour cartridges have run out.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23The printer status is Offline or Paused.
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 33Improve poor print quality.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Install Inbox Ink
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37What is Brother Web Connect?
- 38Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 39Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 40The edge of glossy paper is smudged.
- 41Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43Load envelopes
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47No Ink Cartridge
- 48Is my machine compatible with Windows Vista™?
- 49My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto" to "Static")
- 50Can third party ink be used to refill the ink cartridges?