FAQs & Troubleshooting
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302 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3How do I load paper?
- 4Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 5Replace Ink
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Paper Jam
- 12How do I know which side up my photo paper should be in the tray?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14What is Brother iPrint&Scan?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 19Unable to Print 7X
- 20Unable to Print XX
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 23Unable to Print 3X
- 24I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 25When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 26Can I print from and scan to iPhone, iPod Touch and iPad?
- 27Printing / Scanning with a mobile device
- 28Unable to Scan AX
- 29Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32One or more of my colours are not printing (blank).
- 33Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37How to identify your Operating System (OS).
- 38Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 39Ink Absorber Full
- 40Low Temperature
- 41High Temperature
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43No Paper Fed
- 44Print using only the black ink cartridge when the colour cartridges have run out.
- 45Can third party ink be used to refill the ink cartridges?
- 46Document Jam
- 47Improve poor print quality.
- 48I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 49Load envelopes into my machine
- 50Make copies using my Brother machine.