FAQs & Troubleshooting
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254 Results
- 1(Video) Load A4/Letter paper
- 2Replace Ink
- 3(Video) Install Ink Cartridges
- 4Improve poor print quality
- 5Load paper in the paper tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Cannot Detect
- 11(Video) Unpack your Brother machine
- 12Print using only the black ink cartridge when the Colour cartridges have run out.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Setup a Brother machine on a wireless (Wi-Fi) network.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from and scan to iPhone, iPod Touch and iPad?
- 17"Offline" appears on the Status Monitor.
- 18The printer status is Offline or Paused.
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Sleep
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 23Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 24(Video) Update the Driver or Firmware for your Brother machine
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27(Video) Connect telephone line and power cords
- 28Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Delete print jobs from the print queue.
- 30Paper tray not detected/ Paper tray #2 not detected
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32How to identify your Operating System (OS).
- 33The edge of glossy paper is smudged.
- 34No Paper Fed
- 35I cannot print one or more colours
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 39Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 40Wrong Ink Colour
- 41What is Brother iPrint&Scan?
- 42Ink Absorber Full / Ink Absorber Pad Full
- 43Can I print from or scan to Android™ mobile device?
- 44Ink Low
- 45Cover is Open
- 46Clear wide, faded, horizontal lines (banding) appear on printed documents.
- 47What driver package format is supported by my Linux distribution?
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)