FAQs & Troubleshooting
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253 Results
- 1Install Inbox Ink
- 2Paper Jam
- 3Make a two-sided copy of an ID card.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10Replace Ink
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 13Improve poor print quality.
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15How do I know which side up my photo paper should be in the tray?
- 16Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18How to identify your Operating System (OS).
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20What is Brother iPrint&Scan?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Set up your Brother machine on a wireless (Wi-Fi) network
- 23What driver package format is supported by my Linux distribution?
- 24Load paper in the paper tray
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Unable to Print XX
- 27The printer status is Offline or Paused.
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30When I print, the pages are smudged with ink.
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 34Unable to Print 5X
- 35Unable to Print 3X
- 36Cannot Detect
- 37No Paper Fed
- 38Can third party ink be used to refill the ink cartridges?
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 41Cover is Open
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Load photo paper
- 45Low Temperature
- 46High Temperature
- 47Where can I find the ink cartridges for my new Brother machine?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49The scanner cover support has come off. (With Video Instructions)
- 50Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?