FAQs & Troubleshooting
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249 Results
- 1Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 2How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3Wrong Paper Size
- 4Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 5Replace Ink
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Protect your Brother machine against unauthorised access over the network
- 10What is Brother iPrint&Scan?
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Scan and save a document in PDF format for Windows (Scan to File)
- 13Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 14High Temperature
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Can I print from and scan to iPhone, iPod Touch and iPad?
- 20Scan and save a document in PDF format for Macintosh (Scan to File)
- 21Improve poor print quality.
- 22How to scan a document from a Windows application?
- 23"Offline" appears on the Status Monitor.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 25The printer status is Offline or Paused.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28How to identify your Operating System (OS).
- 29When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Scan a document in Mac OS X 10.6.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41Install Inbox Ink
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Low Temperature
- 44How do I know which side up my photo paper should be in the tray?
- 45When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 46Print using only the black ink cartridge when the Colour cartridges have run out.
- 47Is my machine compatible with Windows Vista™?
- 48Can third party ink be used to refill the ink cartridges?
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50Windows 10 Support Information