FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11Replace Ink
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Can I print from or scan to Android™ Smartphone?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Connect your Brother machine to your mobile device via a wireless router or access point.
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19How to identify your Operating System (OS).
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22The scanner cover support has come off. (With Video Instructions)
- 23Cannot Detect
- 24When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 25When I print photos, the colour quality is not good.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 27Delete print jobs from the print queue.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 30Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36I cannot make borderless prints.
- 37Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 38Can third party ink be used to refill the ink cartridges?
- 39Out of Memory
- 40Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 44Wrong Ink Colour
- 45Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 46Ink Low
- 47Improve poor print quality.
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot install Brother drivers on Debian 10 (Linux)