FAQs & Troubleshooting
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- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 5White lines, bands or ribbing appear across the page.
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7When I turn the Power ON, I always have to re-enter the Date and Time.
- 8What driver package format is supported by my Linux distribution?
- 9Adjust colour settings by using the custom setting in the printer driver
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 13Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 14Delete print jobs from the print queue.
- 15Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 17I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18How can I create or view an XML Paper Specification document?
- 19When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 20How to scan a document from a Windows application?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Cannot print after a Windows 10 update (June 2020)
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24Windows 10 Support Information
- 25Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27What is Brother iPrint&Scan?
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Can I print from or scan to Android™ Smartphone?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I'm using Firefox® 2.0 or higher as a web browser, when I click "Close this window" the browser window does not close.
- 37I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 38How do I replace the belt unit?
- 39How do I replace the waste toner box?
- 40How do I clear the message "Jam Rear" from the LCD display?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42What kind of memory can I use?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45Replace the drum unit.
- 46What is the BRAdmin Professional software used for?
- 47How do I install additional memory?
- 48Replace the toner cartridge
- 49How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 50I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.