FAQs & Troubleshooting
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289 Results
- 1Adjust colour settings by using the custom setting in the printer driver
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3When I turn the Power ON, I always have to re-enter the Date and Time.
- 4Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 5How do I replace the belt unit?
- 6Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7Scan from the Brother iPrint&Scan application using Windows Phone.
- 8What is Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12Scan and save a document in PDF format (Scan to File)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Protect your Brother machine against unauthorised access over the network
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Can I print on transparencies e.g. for overhead projectors?
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Can I print from DOS applications?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 27Delete print jobs from the print queue.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 30I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 31Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 36I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38Drum End Soon
- 39How do I replace the waste toner box?
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41Printouts have toner scatter or toner stain.
- 42How do I clear the message "Jam MP Tray" from the LCD display?
- 43What kind of memory can I use?
- 44Printouts have wrinkles.
- 45White lines, bands or ribbing appear across the page.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47What is the recommended paper?
- 48How do I install additional memory?
- 49How do I turn off/on the Toner Save Mode?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)