FAQs & Troubleshooting
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289 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Printouts have wrinkles.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 10Nothing is printed on the page or some colours are missing.
- 11Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 12Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14How do I scan through the Citrix Presentation Server™ 4.0.
- 15There are spots printed at 75mm intervals down the page.
- 16Replace the drum unit.
- 17What can happen if the wrong paper is used in your machine.
- 18What is the recommended paper?
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Coloured lines appear across the page.
- 25White lines, bands or ribbing appear across the page.
- 26The image is ghosted.
- 27How do I replace the belt unit?
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30What driver package format is supported by my Linux distribution?
- 31Protect your Brother machine against unauthorised access over the network
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38Tips for copy/scanning and preventing document jams
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Adjust colour settings by using the custom setting in the printer driver
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 46Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 47When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 48How do I clear the message "Jam Rear" from the LCD display?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50Replace the toner cartridge