FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Protect your Brother machine against unauthorised access over the network
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 16What is the recommended paper?
- 17Scan using XSane or GIMP (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 21I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Tips for copy/scanning and preventing document jams
- 26Adjust colour settings by using the custom setting in the printer driver
- 27Printouts have wrinkles.
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Delete print jobs from the print queue.
- 30What is Brother iPrint&Scan?
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32Can I print from and scan to iPhone, iPod Touch and iPad?
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 35Which E-mail packages are compatible with ControlCenter3?
- 36How do I replace the belt unit?
- 37How do I clear the message "Jam Rear" from the LCD display?
- 38How do I clear the message "Jam Inside" from the LCD display?
- 39There are spots printed at 75mm intervals down the page.
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Nothing is printed on the page or some colours are missing.
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Discover the MAC address of the Brother network card
- 44Drum End Soon
- 45Check the firmware version.
- 46Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 47Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 48Can I use AirPrint with my Brother machine?
- 49How to identify your Operating System (OS).
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.