FAQs & Troubleshooting
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268 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Print on plain paper or bond paper from the Manual feed slot
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 8Turn the Toner Save Mode on or off.
- 9Carry out calibration to improve the colour density
- 10Adjust colour settings by using the custom setting in the printer driver
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 15Printouts (envelopes, cardboard) have creases.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Jam Inside
- 21Configure the Scan to Email Feature (Linux)
- 22Open the Control Panel (For Windows)
- 23I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 24Can I use AirPrint with my Brother machine?
- 25I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27The toner does not fix to paper well. (Poor fixing)
- 28Document Jam
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Scan and save a document in PDF format (Scan to File)
- 33Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 34Printouts are curled or wavy.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Can I print from or scan to Android™ Smartphone?
- 38I can print but cannot scan via network. (For Windows)
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 41Drum Error (Drum!)
- 42Jam Rear
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44Install additional memory.
- 45I'm using Macintosh. What is the PreScan option used for?
- 46What is the difference between the toner cartridge and the drum unit?
- 47Clean the Drum Unit
- 48Replace Toner
- 49I cannot install Brother drivers on Debian 10 (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)