FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3Scan and save a document in PDF format (Scan to File)
- 4I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 13What is the BRAdmin Professional software used for?
- 14Can I print from or scan to an Android™ Smartphone?
- 15What driver package format is supported by my Linux distribution?
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 17Load envelopes, labels, or thick paper into the manual feed slot.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19How do I clean white or black spots on printed documents?
- 20How do I Print on thick paper or transparencies.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22How do I factory reset the Network Card?
- 23Replace the toner cartridge
- 24How can I find out the current network configuration?
- 25I cannot install Brother drivers on Debian 10 (Linux)
- 26When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 27I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 28How to identify your Operating System (OS).
- 29What is the recommended paper specification for use on my machine?
- 30"Paper Jam Tray" error appears on the LCD. What should I do?
- 31Can I print using the IPP protocol on Windows XP?
- 32I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45How can I find out the current network configuration?
- 46Can I print from or scan to an iPhone, iPod Touch or iPad?
- 47Cannot print after a Windows 10 update (June 2020)
- 48Delete print jobs from the print queue.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 50Change the printer driver settings (Windows / macOS)