FAQs & Troubleshooting
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240 Results
- 51I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 52I'm scanning multiple pages to be emailed to one email address using the Scan to Email function on the Brother Control Center 2.0 but an email message is being created for each page.
- 53How do I clean the laser scanner window?
- 54I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 55When I scan a document using ControlCenter, the scanned file size is too big.
- 56I am sharing my Brother machine. I can print but cannot scan.
- 57What is the recommended paper specification for use on my machine?
- 58I cannot scan when using SELinux (Security-Enhanced Linux)
- 59When printing with monochrome laser printer, the print position shifts. (Linux)
- 60Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 61Configure the Scan to Email Feature (Linux)
- 62Cannot print after a Windows 10 update (June 2020)
- 63I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 64ControlCenter3 displays a blank screen at startup (Windows)
- 65I cannot print from my computer via network. (For Windows)
- 66When printing multiple copies of a Microsoft® Excel file, the print speed is very slow.
- 67I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 68I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 69Scan an image and insert it in a Windows XP application
- 70"Document Jam" error appears on the LCD.
- 71I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 72When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 73The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 74What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 75How do I factory reset the Network Card?
- 76Replace the toner cartridge
- 77I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 78When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 79Check the IP addresses of your PC and the Brother machine
- 80Scan a document using "Scanner and Camera Wizard" in Windows XP
- 81How do I clean the corona wire?
- 82Replace the drum unit.
- 83Configure and use the Scan Key Tool (Linux)
- 84When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 85Command List of brscan. (Linux)
- 86How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 87I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 88Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 89Windows 10 Support Information
- 90Protect your Brother machine against unauthorised access over the network
- 91The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 92What is the difference between the toner cartridge and the drum unit?
- 93How to identify your Operating System (OS).
- 94Change the printer driver settings (Windows / macOS)
- 95I cannot print from my computer via network (for Macintosh).
- 96The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 97I can print but cannot scan via network. (For Windows)
- 98I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 99I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 100I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.