FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4How can I print, fax, copy and scan using A3/Ledger size paper?
- 5Load paper in the paper tray
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8One or more of my colours are not printing (blank). What can I do?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod Touch and iPad?
- 12How do I clear the message "Unable to..." or "... Unable" ?
- 13Print using only the black ink cartridge when the colour cartridges have run out
- 14How do I load paper in paper tray#2?
- 15Scan and save a document in PDF format (Scan to File)
- 16How do I load envelopes into my machine?
- 17How do I know which side up my photo paper should be in the tray?
- 18Replace Ink
- 19Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Paper jams or smudges occur when feeding A3 paper
- 24How do I factory reset the network settings?
- 25The printer status is Offline or Paused.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33Can third party ink be used to refill the ink cartridges?
- 34The edge of glossy paper is smudged.
- 35Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Enable the Brother machine's network interface.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50I cannot make borderless prints.