FAQs & Troubleshooting
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292 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5How do I know which side up my photo paper should be in the tray?
- 6The printer status is Offline or Paused.
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Print using only the black ink cartridge when the colour cartridges have run out
- 13Enable the Brother machine's network interface.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 19The edge of glossy paper is smudged.
- 20Paper Jam
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Scan and save a document in PDF format (Scan to File)
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 27Replace Ink
- 28I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30What driver package format is supported by my Linux distribution?
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35Is my machine compatible with Windows Vista™?
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot make borderless prints.
- 38How to identify your Operating System (OS).
- 39Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41I cannot remove red-eye.
- 42One or more of my colours are not printing (blank). What can I do?
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 46Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 47I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 48How do I load envelopes into my machine?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Change the printer driver settings (Windows / macOS)