FAQs & Troubleshooting
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- 1Load paper in the paper tray
- 2What is Brother iPrint&Scan?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4How do I know which side up my photo paper should be in the tray?
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10Scan and save a document in PDF format (Scan to File)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12What driver package format is supported by my Linux distribution?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15Replace Ink
- 16How do I load envelopes into my machine?
- 17When I print photos, the colour quality is not good.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Paper Jam
- 24Protect your Brother machine against unauthorised access over the network
- 25How to identify your Operating System (OS).
- 26Is my machine compatible with Windows Vista™?
- 27When I print, the pages are smudged with ink.
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 32Load photo paper into my machine.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35What is the BRAdmin Professional software used for?
- 36I'm using Macintosh. What is the PreScan option used for?
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46Where can I get FaceFilter Studio and what can I do with this application?
- 47When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 48Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?