FAQs & Troubleshooting
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259 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 3When I print photos, the colour quality is not good.
- 4When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 5Load paper in the paper tray
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Scan and save a document in PDF format (Scan to File)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Delete print jobs from the print queue.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Load photo paper into my machine.
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Can I print from or scan to Android™ Smartphone?
- 17The edge of glossy paper is smudged.
- 18How do I know which side up my photo paper should be in the tray?
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21How do I load envelopes into my machine?
- 22Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25The LCD displays an error code (number). What does it mean?
- 26"Offline" appears on the Status Monitor.
- 27What is Brother iPrint&Scan?
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Can I use AirPrint with my Brother machine?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Can I print from and scan to iPhone, iPod Touch and iPad?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Change the printer driver settings (Windows / macOS)
- 38Ink Low
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40How do I make copies using my Brother machine?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44What driver package format is supported by my Linux distribution?
- 45When I print images, the quality is not good (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49The printer status is Offline or Paused.
- 50Print using only the black ink cartridge when the colour cartridges have run out