FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 4I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5How to identify your Operating System (OS).
- 6When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 9Discover the MAC address of the Brother network card
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 12I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 13When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 14When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 15I can not install/uninstall the driver when a card is installed into the media slot.
- 16How do I print on an envelope?
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 20Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 21Scan a document from a Windows XP application
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23What is the PreScan option used for on an Apple Mac?
- 24Black Ink is still wet after printing on Glossy Paper
- 25To install the printer driver easily using a tool. (Linux)
- 26I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 27What driver package format is supported by my Linux distribution?
- 28When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 29Pre-Required Procedures (Linux)
- 30Can I print from or scan to an Android™ Smartphone?
- 31Can I print from or scan to an iPhone, iPod Touch or iPad?
- 32The printer status is Offline or Paused.
- 33How do I clear Machine Error 46?
- 34I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 35I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 37Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 38Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 39Which E-mail packages are compatible with ControlCenter3?
- 40One or more of my colours are not printing (blank). What can I do?
- 41Scan a document using "Scanner and Camera Wizard" in Windows XP
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43What kind of Media Adapter can I use?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 45I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 48Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 49How do I factory reset the Network Card?
- 50I get the error message Type 1,010 when I am trying to scan into Mac OS® 9