FAQs & Troubleshooting
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Latest |
160 Results
- 116/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 216/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 328/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 428/07/2022Install the built-in drivers (For Windows 8 or later)
- 528/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 627/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 715/06/2022Open the Status Monitor
- 815/06/2022Ink Low
- 915/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 1015/06/2022Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1115/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1212/05/2022Uninstall the drivers. (Mac OS X 10.6 or greater)
- 1312/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1414/04/2022Uninstall the Brother Software and Drivers (Windows)
- 1514/04/2022I cannot print from my computer via USB.
- 1614/04/2022The printer status is Offline or Paused.
- 1714/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 1814/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 1914/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 2014/04/2022Scan and save a document in PDF format (Scan to File)
- 2128/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 2228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2328/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 2417/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 2511/11/2021Open the Control Panel (For Windows)
- 2611/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 2721/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 2821/01/2021How to identify your Operating System (OS).
- 2916/11/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 3016/11/2020Install FaceFilter Studio onto Windows 10.
- 3127/07/2020Cannot print after a Windows 10 update (June 2020)
- 3201/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3328/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 3411/12/2019"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 3501/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3631/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 3707/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 3826/04/2019Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3926/03/2019When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 4023/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 4129/11/2018When I make a copy the image or text is cut off.
- 4226/11/2018Wrong Paper Size
- 4330/10/2018When I print photos, the colour quality is not good.
- 4419/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4529/08/2018Change the printer driver settings (Windows / macOS)
- 4629/08/2018"Offline" appears on the Status Monitor.
- 4720/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 4820/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 4910/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 5010/07/2018Windows 7 Support Information
