FAQs & Troubleshooting
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Latest |
161 Results
- 114/05/2025I cannot print from my computer via USB.
- 218/12/2024How to identify your Operating System (OS).
- 318/12/2024I cannot install the printer driver or print in Windows 11.
- 424/01/2024My machine does regular cleaning cycles in the night. How can I correct this?
- 524/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 614/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 708/11/2023How to scan a document from a Windows application?
- 808/11/2023How to scan a document from a Windows application?
- 912/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1012/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1121/06/2023Delete print jobs from the print queue.
- 1226/04/2023Change the printer driver settings (Windows / macOS)
- 1326/04/2023Open the Status Monitor
- 1419/04/2023Open "Scanners and Cameras" and Properties.
- 1519/04/2023The printer status is Offline or Paused.
- 1619/04/2023"Offline" appears on the Status Monitor.
- 1715/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1815/02/2023Scan and save a document in PDF format (Scan to File)
- 1915/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2015/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2115/02/2023Scan a document in Windows 8 and Windows 10.
- 2226/12/2022Can third party ink be used to refill the ink cartridges?
- 2309/11/2022Which E-mail packages are compatible with ControlCenter3?
- 2409/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2509/11/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 2612/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2712/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2816/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2916/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3028/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3128/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3227/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3315/06/2022Ink Low
- 3415/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 3515/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3612/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3714/04/2022Uninstall the Brother Software and Drivers (Windows)
- 3814/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 3914/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4014/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4128/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4328/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4417/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 4511/11/2021Open the Control Panel (For Windows)
- 4611/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 4721/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 4816/11/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 4916/11/2020Install FaceFilter Studio onto Windows 10.
- 5027/07/2020Cannot print after a Windows 10 update (June 2020)