FAQs & Troubleshooting
Popular |
160 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4The printer status is Offline or Paused.
- 5How to identify your Operating System (OS).
- 6Replace Ink
- 7When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 8I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 9Change the printer driver settings (Windows / macOS)
- 10Can third party ink be used to refill the ink cartridges?
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Can I print from or scan to an Android™ Smartphone?
- 13Print using only the black ink cartridge when the colour cartridges have run out
- 14One or more of my colours are not printing (blank). What can I do?
- 15When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Which E-mail packages are compatible with ControlCenter3?
- 18How do I know which side up my photo paper should be in the tray?
- 19Paper Jam
- 20Ink Low
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Uninstall the Brother Software and Drivers (Windows)
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 28Delete print jobs from the print queue.
- 29The computer fails to boot during its start-up process.
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35Improve poor print quality.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Check the firmware version.
- 39Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 40The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Wrong Paper Size
- 43The keys on the control panel do not respond.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Open the Control Panel (For Windows)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 48Can I use AirPrint with my Brother machine?
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Locate files scanned with ControlCenter3 (For Windows)